In today’s time, when every service is driven by technology, how can hotel management and hospitality stay away from the trends? The best example of the adoption of technology in this sector is seen in modern hotels and resorts in the form of integrated software systems that manage the smooth operations of that place from top to bottom, whether it be managing reservations, guest communication, workforce task organization, housekeeping, or anything else that you can currently think of. They are also called Property Management Systems (PMS), a must for hotel management students to adapt to in the future.
Which are the Top Hotel Management Softwares?
Among the present hospitality technology trends, the most widely used software blends front-office operations, distribution management, and data reporting into a single ecosystem, giving it the position of the central nervous system of a hotel. Such a function highlights their importance for you to learn about as a student. Among the most used operational platforms in this sector are:
1. Mews
Mews is a cloud-native Property Management System used in modern hotels and hybrid accommodation models. The tool is widely used for its automation as well as its API-driven architecture. In the previous years, i.e., from 2024 onwards, it has been widely considered as the best software to be integrated among hotels. A primary beneficial functioning of this system is its use in front-desk operations that help in digital check-in, cashless payments, and centralized guest data, allowing minimal human intervention.
All the benefits of Mews, which put it among the most useful PMS, are:
- Automated check-in and check-out
- Integration with payment gateways and guest apps
- Real-time room status and housekeeping coordination
- Exposure to cloud-based hotel operations
2. Cloudbeds
Among the globally recognized hospitality management platforms is Cloudbeds, providing the combined functioning of PMS, channel management, and booking engine functionality. This functionality is known to reduce staff training time by 88%. Its heavy use is seen in inventory and pricing synchronization across multiple online travel agencies (OTAs).
The concepts students commonly learn to use Cloudbeds include:
- Centralized reservation management
- Front-office and reservation desk coordination
- Reporting dashboards for occupancy and revenue trends
3. RMS
RMS is one of the most used hotel technology tools that is not used for a single hotel format, but rather is known for its flexibility across different types of accommodation. Learning about RMS helps you understand how operational requirements differ between short-stay hotels and extended-stay or mixed-use properties. Additionally, implementing RMS at a hotel body is known to drive an increase of around 10% in ancillary revenue.
The areas of operation students gain exposure to are:
- Multi-property and multi-room-type management
- Long-stay guest handling and billing
- Operational reporting and forecasting
- Role-based access for hotel staff
4. Eviivo
Among the best hotel software for students is Eviivo, a platform that has been adopted by small hotels and vacation rentals. In a phase when you are learning about Eviivo as a student, you gain exposure to how smaller properties manage professional operations without large IT teams.
The learning outcomes typically include:
- Simplified reservation and guest management
- OTA connectivity for small properties
- Basic pricing and availability controls
- Guest communication workflows
5. Roommaster
A long-established hospitality management software that includes PMS, channel management, and booking modules is Roommaster. It is an example of traditional PMS logic still found in many hotels across India. It provides exposure to structured hotel workflows that remain common in mid-sized and legacy hotel operations.
About Roommaster, students can learn:
- Traditional front-office PMS navigation
- Semi-automated reservation handling
- Integration with accounting and POS systems
Why are Hotel Operations Software Gaining Popularity?
Technology is made to serve humans, which stands true in the case of the rising popularity and dependence on several hotel operations software. According to reports, PMS software led the market in 2024 with a 47.41% share of all hospitality technology spending. This software caters to the growth in guest expectations of being treated like a king, growing competition among hotels for the same, and the complexity of managing multiple booking channels for platforms or hotel chains.
The key reasons behind this growing adoption of PMS by hospitality bodies that should be studied at a hotel management college in Kolkata include:
- Increased reliance on online bookings and OTAs
- Demand for hotels to monitor real-time occupancy and revenue insights
- Optimize labour efficiency through automation
- Standardization of guest experience across properties
How to Choose the Best Hotel Management Software?
As you might have learnt from the above list, there is a variety of such software available for use. Among them all, none is the actual best as they all cater to different needs of varying levels of efficiency. However, to know which one is the best for the hotel where you work, making the right choice depends on a huge number of criteria, which include:
- Industry relevance in your target market
- Coverage of front office, reservations, and reporting
- Cloud-based accessibility for practice and demos
- Availability of training resources or documentation
Modern Hotel Management Software vs Traditional Hotel Operations
As a student aspiring to be a part of the hospitality sector, you need to have the knowledge of the difference between traditional hotel operations, which include major tasks being handled manually, and management software, both compared on different aspects.
| Hotel Management Software | Traditional Hotel Operations | |
| Reservation handling | Centralized, real-time system | Manual registers or isolated tools |
| OTA integration | Automated rate and inventory sync | Often manual updates |
| Reporting | Instant dashboards and analytics | Manual report creation |
| Scope of Errors | Lower | Higher |
| Staff efficiency | Structured task allocation | Labor-intensive processes |
Conclusion
If you are a student who wishes to step into a career in hospitality or hotel management with all your seriousness, then learning about hotel management software, its integration, and its use is a necessary aspect of your course. These software, that include Mews, Cloudbeds, RMS, Eviivo, and Roommaster, will help you in real-world hotel operations, digital workflows, and matching the expectations of the guests.
Enroll for a hospitality management diploma in Kolkata at Krystal School of Excellence, the best institute in the city training you to match guest experience with hotel management and hospitality courses.
FAQs
Q. What is the software used in hotels?
A variety of software, like Mews, Roommaster, RMS, etc., are used in all hotels across the world, all of them categorized as hotel or Property Management System (PMS).
Q. Why do we need a hotel management system?
A hotel management system is needed to automate and optimize daily operations of a hotel such as reservations, booking, check-in, check-out, etc. with reduced dependence on manual handling to provide the guests a smooth experience.
Q. Do hotels use CRM software?
Yes, hotels use the CRM (Customer Relationship Management) software to manage and optimize their relationship with the guests for the future, along with storing all of their data like preferences, visits, check-in, check-out, etc.